Return Policy

This Return Policy ("Policy") describes in detail the conditions under which Whroxxentyuzau ("we," "us," or "our") accepts returns, provides refunds, or makes adjustments in connection with our custom furniture manufacturing, furniture restoration, and furniture assembly and repair services. Because our services and products are often made or performed to your specific order, design, or specifications, returns and refunds are limited as set out below. Please read this Policy carefully before placing an order or engaging our services. By placing an order or engaging our services, you acknowledge that you have read and agree to this Policy. This Policy is incorporated by reference into our Terms of Use and applies in addition to any project-specific agreement you may have with us.

Scope and Application

This Policy applies to all purchases of custom furniture, furniture restoration services, and furniture assembly or repair services provided by Whroxxentyuzau, whether arranged through our website (whroxxentyuzau.world), by email, by phone, or in person. It does not apply to products or services provided by third parties. If you have a separate written agreement with us that addresses returns or refunds for a specific project, the terms of that agreement shall govern to the extent they conflict with this Policy. In all other respects, this Policy applies in full.

Custom Furniture

Custom furniture is made to your specifications, including dimensions, materials, wood species, finish, and any other design details agreed upon before production. As such, custom-made pieces are not suitable for resale in the ordinary course and generally cannot be returned for a refund unless they do not conform to the agreed specifications or are defective due to our workmanship or materials. Before production begins, we will confirm design details with you and, where applicable, provide sketches, drawings, or samples for your approval. Once you approve and we begin or complete production, the order is considered final unless we have agreed in writing to a different arrangement (for example, a right to reject upon delivery under specified conditions).

Claims for Nonconformity or Defect

If you believe your custom piece does not match the agreed specifications or has a defect in materials or workmanship, you must notify us in writing within a reasonable time after delivery or pickup, typically within fourteen (14) days. Your notice should include a clear description of the issue and, where possible, photographs that show the nonconformity or defect. We will inspect the piece and, if we determine that the nonconformity or defect is our responsibility, we will work with you to correct the issue. Correction may include repair at our workshop, on-site repair where feasible, or replacement of the piece or the defective component. If repair or replacement is not practicable or does not resolve the issue, we may agree to a partial or full refund. Refunds for custom furniture, when granted, may exclude shipping, delivery, or handling costs and any non-refundable materials or labor already incurred as specified in your order agreement. We do not offer refunds simply because you have changed your mind about a custom order after production has started or been completed, or because the piece no longer suits your preferences.

Furniture Restoration

Restoration services are performed on your existing pieces according to the scope of work agreed in the quote or service agreement. The scope may include refinishing, structural repair, hardware replacement, veneer repair, or other specified work. Payment for restoration is typically due as agreed (for example, a deposit before work begins and the balance upon completion and pickup or delivery). Once work has been completed and you have accepted the piece (by picking it up, accepting delivery, or failing to notify us of any concern within the period specified below), we do not offer refunds for restoration services unless the work was not performed as agreed or the result is materially deficient due to our error.

Dissatisfaction with Restoration

If you are dissatisfied with the restoration work, you must notify us in writing within fourteen (14) days of pickup or delivery, with a clear description of your concern and, where possible, photographs. We will review the work and, if we find that it did not meet the agreed standard or scope, we will offer to remedy the work where possible (for example, by additional refinishing or repair) or discuss a partial refund. We do not refund deposits or payments for work that has been completed in accordance with the agreed scope and that meets reasonable quality standards. We do not refund because the outcome does not match expectations that were not part of the agreed scope (for example, if you hoped for a different color or level of distressing than was agreed). Natural variations in wood, aging of materials, or the inherent limitations of restoring older pieces are not grounds for a refund unless we failed to meet the agreed scope or standard.

Assembly and Repair Services

Assembly and repair services are performed at your location or at our workshop as agreed at the time of booking. Payment is typically due upon completion of the service unless otherwise agreed. If you are not satisfied with the assembly or repair, you must notify us within a reasonable time, typically within seven (7) days of the service date, and allow us the opportunity to correct the work. We will make reasonable efforts to correct any deficiency that is within the scope of the service we agreed to provide. If we are unable to correct the work or if the service was not performed as agreed, we may offer a partial or full refund of the service fee. We do not refund fees for assembly or repair that was completed correctly according to the agreed scope. For example, we are not responsible for defects in the underlying product (such as flat-pack furniture) that are unrelated to our assembly, and we do not refund because the assembled or repaired item does not meet your aesthetic preferences or because you later decide you no longer need the service.

Cancellations

If you wish to cancel an order or scheduled service, please contact us as soon as possible. The following guidelines apply; specific terms may be set out in your quote or service agreement.

Custom Furniture Cancellation

For custom furniture orders, cancellation after production has started may result in a cancellation fee to cover materials and labor already incurred. The balance of any deposit, after deduction of such fees, may be refunded if applicable. If production has not yet started, we may refund the full deposit or a portion thereof depending on whether materials have been ordered or other costs have been incurred. We will communicate any cancellation fee or non-refundable amount at the time of cancellation.

Restoration Project Cancellation

For restoration projects, cancellation before work begins may result in a full or partial refund of any deposit depending on the stage of preparation (for example, whether we have ordered materials or allocated workshop time). Cancellation after work has started will be handled on a case-by-case basis and may involve partial refund or no refund depending on the extent of work completed and costs incurred. We will provide a clear explanation of any amounts retained.

Assembly or Repair Appointment Cancellation

For assembly or repair appointments, cancellation or rescheduling with at least twenty-four (24) hours notice typically does not incur a fee. Late cancellations (less than 24 hours before the scheduled time) or no-shows may be subject to a fee as communicated at the time of booking or in your service confirmation. Repeated no-shows may result in our requiring prepayment or declining future bookings.

Shipping, Delivery, and Pickup

For custom furniture or restored pieces that we deliver (whether by our own vehicle or a third-party carrier), you are responsible for inspecting the item at the time of delivery and noting any visible damage or shortage on the delivery documentation. Claims for damage or loss in transit must be reported to us within forty-eight (48) hours of delivery with photographs and a written description. We will work with the carrier and you to investigate and resolve the claim. Return shipping or redelivery costs for approved returns or replacements due to our error or defect are typically borne by us. For returns that are not due to our error (for example, change of mind where a return is permitted), return shipping and handling are your responsibility. For items you pick up from our workshop, inspection should be made at the time of pickup; claims for visible damage should be raised before you leave our premises.

Delivery Delays

We are not responsible for delays in delivery caused by circumstances beyond our reasonable control, including but not limited to carrier delays, weather, natural disasters, or supply chain disruptions. We will communicate with you regarding any significant delay and work in good faith to complete delivery as soon as practicable. Delays alone do not entitle you to a refund unless we have failed to perform under the terms of your order and cannot remedy the delay within a reasonable time.

Refund Process

When a refund is approved in accordance with this Policy, we will process the refund using the same method of payment used for the original transaction, unless otherwise agreed. Refunds may take several business days to appear in your account depending on your financial institution. We will not charge a restocking fee for returns that are due to our error or to a defect or nonconformity for which we are responsible. For returns permitted for other reasons (if any), we may deduct reasonable restocking, handling, or other costs as communicated to you in advance.

General Provisions

This Return Policy applies to all orders and services provided by Whroxxentyuzau unless a separate written agreement explicitly specifies different terms. We reserve the right to modify this Policy at any time; changes will be effective when posted on this page. The version of the Policy in effect at the time of your order or engagement of services applies to that transaction. We encourage you to review this Policy periodically. Any dispute arising out of a return or refund request that cannot be resolved informally may be subject to the dispute resolution and governing law provisions set forth in our Terms of Use. Nothing in this Policy limits any rights you may have under applicable consumer protection or other laws that cannot be waived by contract.

Contact

For return requests, refund inquiries, or questions about this Return Policy, please contact Whroxxentyuzau at 25816 Domingo Ave Unit B, Dana Point, CA 92629, United States; phone +1 949 245 1929; email info@whroxxentyuzau.world. We will respond as promptly as possible and work with you in good faith to resolve any legitimate concerns in accordance with this Policy and applicable law.