Privacy Policy

This Privacy Policy ("Policy") describes in detail how Whroxxentyuzau ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information in connection with our custom furniture manufacturing, furniture restoration, and furniture assembly and repair services offered through the website whroxxentyuzau.world (the "Site") and through direct communications. By accessing or using the Site, submitting inquiries or orders, or engaging our services in any way, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with this Policy, please do not use the Site or provide us with your personal information.

Scope and Applicability

This Policy applies to all personal information that we collect or process when you visit the Site, request quotes for custom furniture or restoration work, place orders, schedule assembly or repair services, communicate with us by email or phone, or otherwise interact with Whroxxentyuzau. It also applies to information we receive from third parties where we have instructed those parties to collect or process data on our behalf in connection with our services. This Policy does not apply to information that has been aggregated or de-identified in a manner that it can no longer be linked to you, or to information collected by third-party websites or services that you access through links on our Site.

Information We Collect

We may collect personal information that you provide voluntarily when you interact with us. This includes information you submit when requesting a quote for custom furniture manufacturing, when scheduling or discussing a furniture restoration project, when arranging furniture assembly or repair services, or when completing any contact or inquiry form on the Site. Such information may include your full name, email address, postal or street address, telephone number, and any messages, descriptions, or specifications you provide regarding your furniture project.

Project-Specific Information

For custom furniture orders, we may collect and retain design preferences, dimensions, material choices (including wood species and hardware), finish specifications, sketches or reference images you provide, and delivery or pickup preferences. For furniture restoration projects, we may collect photographs of the pieces you wish to have restored, descriptions of the current condition, your goals for the restoration (e.g., refinishing, structural repair, hardware replacement), and any historical or provenance information you choose to share. For assembly and repair services, we may collect your address for in-home service, descriptions of the furniture or items to be assembled or repaired, and scheduling preferences. All such information is used solely to provide and improve our services and to maintain appropriate business records.

Automatically Collected Information

When you access the Site, we or our service providers may automatically collect certain technical and usage information, such as your IP address, browser type and version, operating system, referring URL, pages viewed on the Site, the date and time of your visits, and the duration of your sessions. We may collect this information through cookies, web beacons, log files, and similar technologies, as further described in our Cookies Policy. This information helps us understand how visitors use the Site, troubleshoot technical issues, and improve the user experience. We do not use automatically collected information to identify you personally unless it is combined with other information you have provided or unless required by law.

How We Use Your Information

We use the personal information we collect for the following purposes: to respond to your inquiries and provide customer support; to prepare and deliver quotes and estimates for custom furniture, restoration, and assembly or repair services; to process and fulfill orders, including scheduling production, restoration work, or service appointments; to communicate with you about your projects, including status updates, delivery or pickup arrangements, and follow-up; to manage our business operations, including internal record-keeping, quality assurance, and warranty or after-sales support; to improve the Site, our services, and our communications; to send you information about our furniture-related services, promotions, or updates where permitted by applicable law and where you have not opted out; to comply with applicable laws, regulations, legal process, or enforceable governmental requests; to protect the rights, property, or safety of Whroxxentyuzau, our customers, or others; and to establish, exercise, or defend legal claims. We do not sell your personal information to third parties for their marketing or advertising purposes.

Legal Bases for Processing

Where required by applicable law, we process your personal information based on one or more of the following grounds: your consent; the performance of a contract with you (e.g., fulfilling an order or providing requested services); our legitimate business interests (e.g., improving our services, preventing fraud, ensuring security); or compliance with a legal obligation. You may withdraw consent where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.

Custom Furniture and Project Data

For custom furniture manufacturing, we retain the design preferences, dimensions, material choices, and finish specifications you provide so that we can produce your order accurately, maintain quality standards, and keep records for warranty, repair, or follow-up work. We may create internal documentation such as shop drawings or production notes that reference your specifications. For restoration projects, we may retain photographs of your pieces before, during, and after restoration, notes on the condition and work performed, and correspondence related to the project. This information is used solely for fulfilling your order, providing ongoing support related to the furniture we build or restore, conducting quality control, and for our internal business and legal record-keeping purposes. We do not use project-specific data for marketing or share it with third parties except as described in the "Sharing and Disclosure" section below.

Sharing and Disclosure

We may share your personal information with service providers who perform services on our behalf, such as website hosting, email delivery, payment processing (if applicable), or other technical or operational support. These service providers are contractually obligated to use your information only as necessary to perform the services for us and to protect your information in accordance with applicable law. We may disclose your information if required by law, regulation, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud or security issues, or to comply with a lawful request from a governmental authority. In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments. We do not share your personal information with third parties for their own marketing or advertising purposes, and we do not sell your personal information.

International Transfers

Your information may be processed and stored in the United States or in other countries where our service providers operate. By using the Site or our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect your information in connection with such transfers.

Data Security

We implement reasonable technical, administrative, and physical measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include secure servers, encryption where appropriate, access controls, and staff training on data protection. Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for any activity that occurs under your account. We encourage you to use strong, unique passwords and to avoid sending highly sensitive data (such as payment card details) by email. For sensitive project details, we will use secure channels where available and appropriate.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to complete and deliver custom furniture orders, perform restoration work, provide assembly or repair services, communicate with you about your projects, and comply with our legal, regulatory, tax, and accounting obligations. Project-related data (including design specifications, photographs, and correspondence) may be retained for a period after project completion for warranty purposes, potential follow-up work, quality assurance, and business record-keeping. When we no longer need your information for these purposes, we will securely delete or anonymize it in accordance with our internal retention schedule and applicable law. You may request deletion of your personal information as described under "Your Rights and Choices"; we will comply with such requests where required by law.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights with respect to your personal information. These may include the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your personal information, subject to certain exceptions; the right to object to or restrict certain processing; the right to data portability (receiving a copy of your data in a structured, commonly used format); and the right to withdraw consent where processing is based on consent. To exercise any of these rights, or to opt out of marketing communications, please contact us using the contact details provided at the end of this Policy. We will respond to your request within the time frame required by applicable law. You may also have the right to lodge a complaint with a supervisory authority in your country of residence.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as applicable. These may include the right to know what categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it; the right to delete personal information subject to certain exceptions; the right to correct inaccurate personal information; the right to limit the use and disclosure of sensitive personal information; and the right to non-discrimination for exercising your privacy rights. We will not discriminate against you by denying service, charging different prices, or providing a different level of quality for exercising any of these rights. To submit a request, please contact us using the information below. We may need to verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf; we may require proof of such authorization.

Children

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems in accordance with applicable law.

Third-Party Links and Services

The Site may contain links to third-party websites, such as mapping services or social platforms. This Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any third-party sites you visit. Your use of third-party services is at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be posted on this page with a revised "Last Updated" or effective date. We encourage you to review this Policy periodically. Your continued use of the Site or our services after the posting of changes constitutes your acceptance of the updated Policy. If we make material changes that affect how we use or share your personal information, we may provide additional notice (e.g., by email or a prominent notice on the Site) where required by law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices related to our custom furniture, restoration, or assembly services, you may contact us at: Whroxxentyuzau, 25816 Domingo Ave Unit B, Dana Point, CA 92629, United States. Phone: +1 949 245 1929. Email: info@whroxxentyuzau.world. We will respond to your inquiry as promptly as practicable and in accordance with applicable law.